This is the legal stuff.
In short, this is what we do to make sure your data is safe.
This website www.speakset.com is owned and run by Albion Outlook Ltd.
The personal information we collect and maintain about you is gathered both indirectly (for example, through the website's technology) and directly (for example, when you register to use our services). It is made up of information you give us through your use of our website and through our other communications with you such as by telephone, through our customer service agents and specialist sales consultants or in person. This includes information obtained when you register with us to set up a teleconferencing account or use other products or services offered by us.
The personal information that we collect from you depends on the user package you subscribe to, and includes details such as your name, address, telephone numbers, email address, and credit card/bank account details, and for business users your position in the company, your company number and VAT registration number. You retain the right to withhold any information from us but please be aware that some of our products and services may not be available to you if this information is not provided by you to us.
By using our website, you consent to your personal information being used by us for the following main purposes:
We may retain and store some of your personal information, including your customer profile information (such as your name and contact details) and transactional information (such as your teleconferencing history) to improve customer satisfaction and to tailor our services to meet your individual needs.
You may be interested in inviting your friends to join SpeakSet. In the event you wish to use SpeakSet's referral service, you will have the possibility of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential SpeakSet users. By entering your friend’s email address you are confirming that your friend has consented to the supply of their details. SpeakSet may identify you as the person who has made the referral in the invitation sent to your friend and will include your name and/or email address in such invitation.
We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.
SpeakSet's websites and software clients are not intended for or designed to attract users under the age of 13. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
When you use SpeakSet on your phone, SpeakSet may use notification services available for that phone to let you know of incoming calls, chats and other messages when you are not actively running or using the SpeakSet application. These services may be provided by a third party. For example, messages sent to an Apple device will use Apple’s Push Notification Services.
We take security issues seriously. We have implemented appropriate steps to help maintain the security of our information systems, processes and website and prevent the accidental destruction, loss or unauthorised disclosure of the information we collect.
However, whilst we continue to work hard to protect the security and integrity of your personal information, no data transmission over the internet can be guaranteed to be 100% secure and we cannot ensure or warrant the security of any information you transmit to us over the internet. Transmitting personal information over the internet is done at your own risk and you should bear this in mind when using the website and our products and services.
In order to protect key account and financial information you provide us with online, we use a secure server known as Secure Server Layer (SSL). When you submit this information to our website it is encrypted to provide greater protection. Although we take every measure to protect this information, we make no warranty and offer no undertaking regarding the effectiveness of this encryption and we will not be held liable for any unauthorised access to this information.
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. This will contain some basic information such as a unique identifier and the site name, along with some digits and numbers. Only that server will be able to retrieve or read the contents of the cookie, with each being unique to your web browser. Using cookies allows for a better site experience as they allow a website to remember things like your preferences or what’s in your shopping basket. Cookies also enable login information to be accessed and stored, allowing you to remain logged into the SpeakSet system when browsing between pages.
There are a variety of different types of cookies used across our website to enhance user experience, either by us or by third-party sites.
We use a variety of widely-used third-party plugins as marketing tools for our own business and to provide convenience tools for our visitors. In our belief the use of these plugins represents current "best practice". We have no direct control over the content of the cookies they create, the use made of any data collected, or the security of that data. These third parties may collect information about your visit to our website, and they may use this with other data in order to serve advertising which may be more relevant to you.
This type of cookie is only temporarily stored on your browser and its deleted from the computer or mobile device once the website is closed.
Persistent cookies remain after the web browser is closed, being saved to your device for a longer period of time (usually for at least a year). These are used for repeat visits to remember data that its relevant to more than one browsing sessions, for example, user preferences.
Adobe Flash Player is commonly used on websites to play video and game content. For this, Adobe uses its own cookies. These work in a different way to others, instead using only one cookie per website to store all relevant information. Although not able to control what information is stored in this one cookie, you can control how much data is remembered. Adobe cookies are manageable through the Flash Player, not a web browser.
We may disclose your information to third parties, including the police and other governmental bodies, as required by law or if we think the disclosure may help to detect and deal with crime and/or unsavoury behaviour.
We will not sell your information to a third party, except in the unlikely event that we sell our business, or a substantial part of it; in which case we may transfer your information as part of the sale in order to allow the purchaser to carry on providing some or all of our services to you.
You may be able to link to third party sites through our website (for example, to social-networking sites and other information-sharing sites). Other sites that are or may be accessible through our website may have their own privacy and data collection policies, use of data and data disclosure practices. Once you connect to these sites, you should carefully read the security and privacy policies of each of these sites.
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee). If you find at any time that any of the information we hold about you is incorrect then you should promptly notify us and we will correct the inaccuracy.
You can contact us about privacy issues or comment or complain about our privacy practices by contacting us at hello [at] speakset.com