Integration of Care

The only way to make care provision sustainable

We understand how difficult it is to deliver change in many care organisations. Our team has done this time and time again. We will be able to help you with putting together implementation plans, proposals and will even recommend other services.

We want to help you deliver better care for your patients. Leave your number or email to have one of our experts organise a call to give you some advice.

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What is Integrated Care?

Integrated care is all about improving care with the patient at the centre. At its most basic it is about coordinating services around what the patient needs.

The UK's health and social care systems were designed to treat acute trauma. A patient would be diagnosed, treated and cured. Our population is ageing and the number of patients with multiple long term conditions is on the rise. This model of care needs to change. The handovers between teams as well as between health and social care need to be more efficient. This improves patient experience as well as reducing care costs.

Integrated care will be instrumental in improving:

  • Patient experience
  • Duplication across services
  • Patients access to care
  • Patients lost in the system

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What are the Challenges to Delivering Integrated care?

  • A decision on the level of integration must be made from micro to macro implementations
  • The patient should be at the forefront of the system change
  • Solutions must be reliable, usable and simple for staff to implement
  • Communication between silos is the key to any integration

The challenges to implementing any level of integration is one of self awareness. This is always difficult as communication between the silos that need to be integrated does not exist. Any integration must focus on promoting a culture of trust and openness between departments. We need to test systems and change them as we go. Iterate and improve. Collaboration is the name of the game.

We can help

We know how hard it is to get buy in from everyone that you need to. We are the experts in improving communication in care and can help you make your organisation better.

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Communication is the Key

From the work we have done with organisations in both health and social care we have seen that collaboration is key. For an integration to be successful the interface between each service and the patient must be usable and scalable.

Imagine moving from a patient accessing 2 to 4 to 8 services (below). The number of connections needed to integrate the services grows with 3, 10 and finally 36 connections needed! This is shown on the right. The complexity of communications quickly grows. Therefore, collaboration becomes much more difficult the more we integrate. By improving the efficiency of communications an integration will be able to deliver the best outcome for patients.

Effect of Integration on Communication

As you add more services around your patient the amount of communication that is needed grows.

The Implications of Ignoring Communication

If your staff are not able to communicate face to face then any integrated care model is doomed. As healthcare is becoming more complex, with new specialisms and care choices at every turn this problem is only going to grow.

Clinicians spend 60% of their time talking. Only 10% of information exchanged passes through an electronic health system. Face to face consultations are how healthcare works.

Miscommunication can have terrible consequences. A review of 14,000 in-hospital deaths found communication errors to be the lead cause, this was twice as frequent as errors due to inadequate clinical skill. In a study of Primary care, about 50% of all adverse events were due to communication difficulties.

More integration leads to more communication

More integration means even more communication

Ensuring Good Communication in Integrated Care

The key to ensuring good communication is keeping that face to face interaction, while making it scaleable. This is why 69% of buyers think remote consultations through video is their most important next investment. As discussed above there are three important points to achieving good communication.


Staff must know that when they call a patient the call will be work first time and that the quality of the call is high enough to see all the details that they need to see. Otherwise it just won't get used.


The patients who need the most care are often not familiar with technology. Any system that staff are using should be accessible to all patients no matter what their technical ability.

Simple Implementation

Everyone has heard (or experienced!) horror stories of systems that have taken years to install or even get scrapped before use. It is imperative that any new system will be simple to implement as well as simple to use. This is especially true of equipment in a patient's home.

But why SpeakSet?

We want to help you do your job. We have focused on reliability, usability and making sure the system is easy to implement. SpeakSet empowers your patients to live independently and improves their lives. At the same time your staff can focus on doing what they love, delivering compassionate care rather than spending hours a week travelling.

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